Salesupply Customer Service: Your E-Commerce Call Center!

15 languages

We offer a wide variety of languages to meet the expectations of your customers. From our sites all over the world we currently offer English, German, Dutch, French, Italian, Spanish, Portuguese, Danish, Swedish, Polish, Russian, Norwegian, Chinese, Czech and Finnish.

Phone Support

All calls from your customers will be processed by our professional customer support and answered in your name. Our assistants are native speakers and receive comprehensive training in order to help your customers with questions about your products and order processes.

Email Support

The Salesupply customer service handles all emails from your customers with great care. Since all emails are sorted into several categories, our clients can always access a detailed overview of the emails category and look at the quantity of events that took place.

Chat Support

If your web shop contains a chat function, our support team is happy to communicate with your visitors directly via chat. A quick and helpful reply is the key to turn visitors into customers.

CMS software

Our IT department offers a solution for every challenge. Whatever the software your shop is based on, we create an interface for a smooth implementation into our CMS. If you use Magento, Typo 3, Presta Shop or another program, we will provide a sustainable and functional solution.

Reporting

You are provided with a great variety of data from our customer services function on a regular basis. These reports contain detailed information about all correspondence between your customer and our assistants, divided into categories of communication. You can access our CMS and inspect orders and sales as well. Further services are also recorded on a daily basis. We offer maximum transparency for your confidence.

Service level

We provide a high standard of service. All our team members are trained to know all the details of your shop and your products. This enables us to help your customers in a way you would expect from your own employees. Every staff member is entrusted with specifics shops to guarantee the highest standard possible.

 

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Our Clients

TennisPointAuto-Teile-UngerAdidasFonqBergtoys
OmodaFuturumshopAce & TateBagageonlineGstar
AzalpExpressoSloggiesMarks and SpencerSchuh
Lighting EverLight11.deImpericon.comGlamiraGlanbia PLC
Reifen ChampionStocker Point - Country & MoreDestock GolfekoiPower Sante - ma parapharmacie
Vente a la Proprieteekosport - le espécialiste du skiunisportstadiumAmerican Soda
MM Direct Biggest Brands - Lowest PricesHammerHechteHealthengelbert strauss GmbH & Co. KG