Ecommerce Customer Service Outsourcing

Salesupply offers customer service outsourcing services for ecommerce retailers, businesses and (DTC) brands. With more than 800 trained agents, we offer native customer care in 36 languages in 3 time zones. Our ecommerce-specialised agents are trained to offer your clients the best possible service regardless of the channel. 

Whether you want to outsource your entire customer service, you are looking for “after hours” support during evenings and weekends or temporary support during peak season only, the ecommerce specialized agents of Salesupply are there for you. Our service is highly scalable, meaning that, regardless of your size or volume, we offer you a cost-friendly solution.

We have over 15 years experience in ecommerce customer service and have worked with clients in the fashion, home & living, electronics and health & beauty industries. Salesupply is your partner in Ecommerce customer care.

Why Outsource Your Customer Service With Salesupply

• 100% Ecommerce specialized
• International coverage in 36 languages in 3 time zones
• Services include: Peak & seasonal customer service, evenings and weekends
• Phone, email, (live) chat, social media, WhatsApp, & more
• Fast integration with existing interfaces
• Real-time reporting through a personal dashboard
• Dedicated or shared agents, depending on your volume

Plug & Play interface integration

As a specialist in ecommerce customer support services, we have integrations for the most commonly used ecommerce platforms and ERP systems. This allows us to set up your customer service both quickly and efficiently. We offer standard interfaces for:

 Demandware / Salesforce
 Magento (1 and 2)
 Shopify
 WooCommerce
 Prestashop
 Intershop
 Salesforce ecommerce Cloud
 Lightspeed
 Linnworks

Ticket System Support

Do you have your own ticket system? No problem! We work with different systems for our customers. We have experience with systems including:

 Zendesk
 Salesforce
 OBI4wan
 ROBIN
 GREYHOUND
 ShopCtrl