Customer satisfaction is one of the main cornerstones of Zalando's organisation. Making that extra effort to keep the customer happy is one of the main aspects of customer care. According to Zalando, customer satisfaction is a team effect. Everyone has to work at their best to deliver an excellent service. It does not matter whether you are working in the fulfillment department or in customer care
Read about the key findings from Payvision’s annual cross-border e-commerce survey that show much reason for optimism!
Cross-border trade has developed from being a trend to being a necessity for many sellers if you don’t want to be pushed out of the market. There’s no one-size-fits-all solution; there are many ways to sell into new markets. In our magazine you can read about a wide variety of successful companies that started with completely different approaches. The Cross-Border Magazine is a valuable and i
pdsCommerce, an enterprise-level B2C & B2B commerce solution delivered as a Platform-as-a-Service (PaaS) and Salesupply, a global ecommerce services company, have joined forces to enhance their services to global retailers. As a result of this partnership, pdsCommerce will be able to better serve global retailers. Native to the pdsCommerce™ feature set are multi-store, multi-language, m
Post NL / Salesupply Whitepaper ‘The first and the last mile- Localization and Logistics as key factors for cross-border success’
How do you plan your internationale e-commerce expansion? Which steps are important when localizing your webshops and how to tackle international logistics?
The ‘first mile’ of the customer’s purchase path is all about browsing, comparing and deciding whether or not to buy. It often is a question of trust, influenced by price competitiveness, level of service as well as emotion. For foreign retailers, localization plays a major role in succeeding abroad: It increases visibility in search engines and offers website users a look and feel they are