29.03.2021

The 3 reasons to consider ecommerce fulfillment outsourcing today

The Covid-19 effect on ecommerce was beyond any other effect ever experienced. With almost every aspect of life switched to online, ecommerce thrived and continued to grow, reaching USD 2.4 trillion globally. Such growth comes with challenges, fulfillment teams of many ecommerce businesses are run

16.03.2021

Ecommerce Customer Care Trends & Figures 2021

Since last year, the world has turned upside down. In many countries, brick and mortar retail has (nearly) come to a standstill and e-commerce has become thse default way of shopping. Apart from great opportunities, this also presents significant challenges for e-commerce businesses: customer servic

09.03.2021

How Vinoos is conquering the US with fulfillment services from Salesupply

Vinoos, ´The Real WINE gum´ was conceived in Amsterdam in 2014 and in no time sparked the interest of several luxury department stores and the Dutch airline KLM. In order to become truly successful, founder Mireille Reuling knew that volume was a key factor. Where do you find that kind of volume?

Efulfilment-brexit

18.02.2021

E-fulfilment after Brexit

We have all seen the terrifying images of freight traffic jams at the UK borders, CHIEF (Customs Handling of Import and Export Freight) systems and we have read the news updates of several large carriers announcing to suspend their operations from the UK to mainland Europe or from mainland Europe to

12.02.2021

How PAEZ focused on Customer Service during the ‘perfect storm’

Imagine being in the middle of an operational transition after taking over the management of an international fashion brand and, all of sudden, COVID-19 takes over. This was the case for the new team at footwear brand PAEZ. Francisco Lacerda, at the time Operations Manager at PAEZ tells about the