06.02.2018

Interview with Zalando: Care for Customers and Partners


Customer satisfaction is one of the main cornerstones of Zalando's organisation. Making that extra effort to keep the customer happy is one of the main aspects of customer care. According to Zalando, customer satisfaction is a team effect. Everyone…

04.08.2016

Proud to present....the Cross-Border Magazine


Cross-border trade has developed from being a trend to being a necessity for many sellers if you don’t want to be pushed out of the market. There’s no one-size-fits-all solution; there are many ways to sell into new markets. In our magazine…

18.03.2016

Post NL / Salesupply Whitepaper ‘The first and the last mile- Localization and Logistics as key factors for cross-border success’

How do you plan your internationale e-commerce expansion? Which steps are important when localizing your webshops and how to tackle international logistics?
The ‘first mile’ of the customer’s purchase path is all about browsing, comparing and deciding whether or not to buy. It often is a question of trust, influenced by price competitiveness, level of service as well as emotion. For foreign retailers,…