Outsourcing fulfillment, 3 frequently asked questions

01.09.2021

Outsourcing fulfillment, 3 frequently asked questions

Of course, outsourcing your fulfillment goes hand in hand with doubts: 'How do we keep track of our orders and returns?' 'Do I still have control over what happens in the warehouse?' 'Do they use the same method of packaging as we do?' These are all very normal questions. Read how ecommerce fulfillm

27.07.2021

Outsourcing customer service, the 4 most frequently asked questions

It's only logical that the outsourcing of customer service generates doubts: 'Will my customers receive the same level of service?' 'Will they be helped and be addressed in the same way?' 'Does a service provider know enough about our products?' 'Am I still in control?' All very reasonable questions

10 hacks for an outstanding customer service

21.06.2021

Guest blog: 10 hacks for an outstanding customer service

Investing in offering excellent customer service means meeting and surpassing customers' expectations. Interacting and engaging with your clients in a friendly and helpful way, shows them how important they are to your business. Ilaria Carboni, Head of Marketing at Oct8ne, describes the 10 main poi

How to WOW your online fashion customers every step of the customer journey

08.06.2021

How to WOW your online fashion customers every step of the customer journey

Fashion is the most prolific sector within ecommerce both in revenue and in number of clients. These clients are experienced (mobile) ecommerce consumers with high expectations and demands of the webstores they decide to use. An exceptional online experience is absolutely essential for fashion brand

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