24.03.2022
'The old normal is not coming back' is a sentence that can be heard or read anywhere these days. For ecommerce customer care this is certainly the case. Even more so, the expectations and behavior of consumers have changed drastically when it comes to customer service in online retail. Some webstor
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21.03.2022
If you are a regular visitor of our blog you know we are strongly in favor of cross border ecommerce growth. We have previously discussed the challenges of international customer service as well as international fulfillment but there's more to it. What to think of payments, invoicing and legal compl
14.03.2022
If you belong to the 60-80 percent* of people in Europe that own a printer, then you most likely know our client TonerPartner. TonerPartner is a leading online retailer in toner, ink cartridges and printer accessories active in most of Europe. We met with Oliver Ahrens, CEO of TonerPartner to talk a
07.02.2022
Ecommerce is booming, and there's a lot of opportunities for businesses online. But with all the competition out there, it's essential to set yourself apart from the pack. There's no better way to accomplish that by providing outstanding customer service. This article will help you identify what ec
26.01.2022
International expansion is the biggest growth opportunity within ecommerce today and in the future. As with many big opportunities, it comes with a great challenge. How do you guarantee the ultimate customer experience internationally? This challenge is the driving force behind the partnership betwe
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13.12.2021
To become truly successful in ecommerce two aspects are absolutely crucial. Turning your customers into loyal returning customers and international expansion to generate enough revenue to keep on growing and improving your business. Unfortunately these two key factors aren't that easy to combine. Re
14.10.2021
When you think of rain ponchos, you probably don't immediately think of designer clothing. Wessel Buis, founder of Rainkiss, often had to travel to Bali for his work. Owing to the climate, a rain poncho can sometimes come in handy there. They are extremely cheap but of very poor quality. When Wessel
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