expert has been recognized by the German magazine Wirtschaftswoche as the best customer service provider in consumer electronics retail in the country for the second time in 3 years. With Salesupply as its customer service partner Salesupply, expert has excelled in delivering exceptional customer service, staying ahead of other major consumer electronics retailers such as Mediamarkt, Saturn, Conrad, EURONICS, and many others.
"The Best Customer Service award is a great and well-deserved recognition for everybody involved in the customer service operation at expert and at Salesupply,” expresses Henning Heesen, Managing Director and founder of Salesupply Germany. “The customer service teams work hard day in and day out to ensure that the clients of expert have an outstanding customer experience. It is an acknowledgment of their hard work and dedication.
expert and Salesupply: a successful partnership
expert SE outsourced its online customer service to Salesupply in 2019. Just in time for Christmas shopping in 2019, Salesupply covered the conventional support channels for the expert online shop: answering customer inquiries by telephone and e-mail. Salesupply also started to respond to customer ratings and customer feedback on the social media channels of the expert headquarters.
When it came to customer support, it was particularly important for expert SE to have a fast response time, short waiting times, and the highest possible level of customer satisfaction.
Marcus Willbold, Head of Ecommerce of expert SE, is satisfied with the partnership: "Salesupply has proven to be a very reliable partner, not only in terms of scaling the volume of the collaboration but also in the close contact at the management level. This has made it possible to quickly overcome short-term, unforeseeable challenges together."
Read more on the award-winning customer service partnership here.