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The ecommerce customer experience blog

19.09.2023

AI-Enabled Ticketing Systems in Ecommerce Customer Service

05.09.2023

How E-Fulfillment helped SOLIS increase conversions

29.08.2023

Salesupply partners with Tracey to further optimise the post-purchase process

08.04.2015

Global retail e-commerce maintains impressive growth

According to the 2015 Global Retail E-Commerce Index™ by AT Kearney, the global e-commerce market consists of larger, mature markets boasting large sales volumes, such as China, the US and the UK, and also smaller, upcoming markets convincing with their potential and growth prospects.
The UK (3rd) and Germany (5th) are the highest ranking EU countries, joined in the Top 5 by the US (1st), China (2nd) and Japan (4th). Spain, that hadn’t been ranked in 2013, achieved a respectable 18th rank.

18.03.2015

Salesupply launches new Whitepaper: How to sell on Amazon US

Salesupply, expert in helping companies to sell online cross-border, has published a new Whitepaper offering valuable information on how to sell on Amazon in the US if you are a foreign retailer. We have compiled Infographics with stats and facts about Amazon in general, the US e-commerce market, al

10.03.2015

7 Mistakes you could avoid when internationalizing your online shop

Internationalization always sounds exciting: opportunities, growth, revenue…and of course, nobody likes to talk about mistakes. Just do it, right? But what if the most commonly made mistakes could be easily avoided? At Salesupply, we help (and have helped) a wide range of highly diverse businesses

10.03.2015

MENA's e-commerce turnover grew by 30.3 in 2013

With a total B2C e-commerce turnover of $16.8bn in 2013, MENA was the smallest e-commerce region in the world in 2013. However, B2C sales of goods and services through the Internet did establish a growth of 30.3% compared to 2012, the second-highest growth rate behind Asia-Pacific. These are results

10.03.2015

E-Commerce: Say 'Si!' to Spain

Did you know that the Spanish economy’s growth is stronger than that of Germany or The Netherlands, and that consumer spending is increasing? Would you be surprised about the fact that 63% of Spanish online customers buy cross-border or that online marketing costs in Spain are often much below tho

17.02.2015

Amazon requires that resellers have a local returns address or cover the return shipping costs

Amazon wants to increase its service level for consumers and require resellers on its international Amazon marketplaces to provide either a local returns address or cover the return shipping costs.
Amazon wants to increase its service level for consumers and require resellers on its international Amazon marketplaces to provide either a local returns address or cover the return shipping costs. Provide customers…

22.01.2015

Make-or-Buy in e-commerce internationalisation

Internationalisation is a way of improving returns and gaining new customers away from saturated home markets. Even smaller shops can tag along if they have a good outsourcing strategy: a make or buy schedule for expansion.
Opening up in a foreign market with an online shop requires localisation, marketing, fulfilment, returns management, customer service and much more besides - which is really not so simple to do in a country where you probably don’t reside, your company…

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