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The ecommerce customer experience blog

27.07.2021

Outsourcing customer service, the 4 most frequently asked questions

19.07.2021

Salesupply Overflow Service keeps Shoebaloo customer service accessible…

29.06.2021

How Stoov® is expanding internationally with customer service from Salesupply

28.04.2021

Ecommerce fulfillment facts & figures 2021

Although COVID-19 had a negative effect on the economy as a whole, it did do good for the ecommerce sector. In addition to the many opportunities that this unpredicted growth brought, it also has many challenges, especially on the fulfillment and delivery side of business.
Online orders kept piling up, while fulfillment centers were already running at full capacity. Innovative solutions were necessary to keep ecommerce business up and running. Organizations experimented with various innovative fulfillment solutions,…

12.04.2021

Outsourcing customer service? These are the 3 reasons why

E-commerce has been through enormous growth thanks to the COVID-19 pandemic. There has been a huge shift from offline - to online purchases and this has brought many e-commerce organizations new opportunities and challenges. Online consumers are becoming more demanding every day. If they have a less

29.03.2021

The 3 reasons to consider ecommerce fulfillment outsourcing today

The Covid-19 effect on ecommerce was beyond any other effect ever experienced. With almost every aspect of life switched to online, ecommerce thrived and continued to grow, reaching USD 2.4 trillion globally. Such growth comes with challenges, fulfillment teams of many ecommerce businesses are run

16.03.2021

Ecommerce Customer Care Trends & Figures 2021

Since last year, the world has turned upside down. In many countries, brick and mortar retail has (nearly) come to a standstill and e-commerce has become thse default way of shopping. Apart from great opportunities, this also presents significant challenges for e-commerce businesses: customer servic

09.03.2021

How Vinoos is conquering the US with fulfillment services from Salesupply

Vinoos, ´The Real WINE gum´ was conceived in Amsterdam in 2014 and in no time sparked the interest of several luxury department stores and the Dutch airline KLM. In order to become truly successful, founder Mireille Reuling knew that volume was a key factor. Where do you find that kind of volume?

Efulfilment-brexit

18.02.2021

E-fulfilment after Brexit

We have all seen the terrifying images of freight traffic jams at the UK borders, CHIEF (Customs Handling of Import and Export Freight) systems and we have read the news updates of several large carriers announcing to suspend their operations from the UK to mainland Europe or from mainland Europe to

12.02.2021

How PAEZ focused on Customer Service during the ‘perfect storm’

Imagine being in the middle of an operational transition after taking over the management of an international fashion brand and, all of sudden, COVID-19 takes over. This was the case for the new team at footwear brand PAEZ. Francisco Lacerda, at the time Operations Manager at PAEZ tells about the

Brexit blues

13.01.2021

Brexit Blues? Salesupply offers 24hrs UK mainland delivery


Have you seen the terrifying images of traffic jams at the UK border? And have you received the increased fees for UK parcel deliveries? Good chances that you are now suffering from a case of the Brexit Blues. Don´t worry, Salesupply has…

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