Customer satisfaction is one of the main cornerstones of Zalando's organisation. Making that extra effort to keep the customer happy is one of the main aspects of customer care. According to Zalando, customer satisfaction is a team effect. Everyone…
Read about the key findings from Payvision’s annual cross-border e-commerce survey that show much reason for optimism!
Cross-border trade has developed from being a trend to being a necessity for many sellers if you don’t want to be pushed out of the market. There’s no one-size-fits-all solution; there are many ways to sell into new markets. In our magazine…
pdsCommerce, an enterprise-level B2C & B2B commerce solution delivered as a Platform-as-a-Service (PaaS) and Salesupply, a global ecommerce services company, have joined forces to enhance their services to global retailers.
How do you plan your internationale e-commerce expansion? Which steps are important when localizing your webshops and how to tackle international logistics?
The ‘first mile’ of the customer’s purchase path is all about browsing, comparing and deciding whether or not to buy. It often is a question of trust, influenced by price competitiveness, level of service as well as emotion. For foreign retailers,…
Conversion rate for payments is the ratio between the number of payment requests and successful payment authorisations. Recent research by Ingenico Payment Services has revealed that 20% of payment…
Virtually every type of cross-border transaction now has a digital component
Digital flows—which were practically nonexistent just 15 years ago—now exert a larger impact on GDP growth than the centuries-old trade in goods, according to a new McKinsey Global Institute (MGI) report, Digital…
Selling cross-border comes with a lot of challenges. The best approach for your organization is based on many different elements. Usually the first shift in the approach is made based on whether you’re a retailer or a brand. As a retailer, your main issue in most cases the margins you’re having
The European Commission launched a new platform to help consumers and traders solve online disputes over a purchase made online.
The Online Dispute Resolution (ODR) platform offers a single point of entry that allows EU consumers and traders to settle their disputesfor both domestic and cross-border online…
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