07.10.2015

Why a good return policy is so important in international e-commerce

For many e-commerce sellers, the thought of returns, especially international returns, is a true headache. They cut into profit margins and can cause a lot of logistic and administrative hassle. A well-streamlined policy and logistical execution is needed and it demands creating processes that are t

18.09.2015

Global e-commerce turnover grew by 24.0% to reach $ 1,943bn in 2014

Global B2C e-commerce of goods and services continued to grow significantly last year. The actual growth rate amounted to 24.0% in 2014, which was in line with preceding years. As a result, B2C e-commerce sales reached $ 1,943bn. For 2015, the B2C e-commerce growth rate is expected to decline consid

03.09.2015

A German website as a portal to the DACH region

The German e-commerce market is an interesting one: the market is relatively mature and a history of distance selling has paved the way for buyers to easily adopt online shopping as a purchase channel. An economically stable situation, paired with a year-on-year growth in e-commerce sales of 22.1 p

04.08.2015

New Whitepaper: Selling online in China in 3 easy steps!

China is at present the world’s second largest economy and the EU’s second largest trading partner behind the US1. China is a major importer of foreign goods, and the purchasing power of the Chinese population is vastly growing. China is a country full of opportunity and promise, especially when

22.07.2015

Dismantling 10 myths on cross-border e-commerce

Selling cross-border for all companies seeking to explore new markets and achieve growth by seizing opportunities abroad. Today, we will ‘de-mystify’ ten common misconceptions about international ecommerce expansion.
Being an market leader in your own country makes a cross border entry easierEntering a new market is  like starting to play a new game with a different set of cards.…

13.07.2015

Live Chat as conversion accelerator?

Web-shoppers like the ‘human touch’ in customer service
Live Chat can be a very valuable ingredient of a webshop’s customer service strategy- whether you sell in one or multiple countries. The online retail environment is shaped by tech-enabled consumers who make fast-paced decisions based on instant…

17.06.2015

European e-commerce turnover grew by 14.3% to reach € 423.8bn in 2014

The European B2C e-commerce sector had another successful year in 2014. Even though the growth rate of the e-commerce turnover decreased somewhat, it still achieved double digits. In total, European B2C e-commerce sales increased by more than 14%, reaching € 423.8bn. The 28 member states of the Eu

03.06.2015

Cross-border e-commerce in Spain: A European business

Spanish online consumers are frequent cross- border buyers, whereas Spanish sites attract relatively few foreign buyers. However, both trade directions have booked over 20 percent year-on-year growth. Most cross-border transactions are taking place inside the EU. This is evident from the latest trim