13.07.2015
Web-shoppers like the ‘human touch’ in customer service
Live Chat can be a very valuable ingredient of a webshop’s customer service strategy- whether you sell in one or multiple countries. The online retail environment is shaped by tech-enabled consumers who make fast-paced decisions based on instant…
17.06.2015
Global market places such as Alibaba and Amazon, will own a share of 39% in online retail by 2020. That is the expectation of a a group of global online retailers surveyed by Ecommerce Foundation and Nyenrode Business University. Retailers do however not consider marketplaces as a substantial threat
17.06.2015
The European B2C e-commerce sector had another successful year in 2014. Even though the growth rate of the e-commerce turnover decreased somewhat, it still achieved double digits. In total, European B2C e-commerce sales increased by more than 14%, reaching € 423.8bn. The 28 member states of the Eu
03.06.2015
Spanish online consumers are frequent cross- border buyers, whereas Spanish sites attract relatively few foreign buyers. However, both trade directions have booked over 20 percent year-on-year growth. Most cross-border transactions are taking place inside the EU. This is evident from the latest trim
29.05.2015
It makes sense to focus on digital- wherever you sell. Brands that already operate flagship stores or sell their products via resellers in certain markets should also operate a localized online shop in each market they sell in. The same goes for retailers- if you sell somewhere, make sure you can
22.04.2015
The new EU VAT laws took effect this year. But what has actually changed, and for whom? For vendors who sell to other European countries, there are now a number of considerations that must be given special attention. We've put together a summary for you of the most important rules, background knowle
08.04.2015
According to the 2015 Global Retail E-Commerce Index™ by AT Kearney, the global e-commerce market consists of larger, mature markets boasting large sales volumes, such as China, the US and the UK, and also smaller, upcoming markets convincing with their potential and growth prospects.
The UK (3rd) and Germany (5th) are the highest ranking EU countries, joined in the Top 5 by the US (1st), China (2nd) and Japan (4th). Spain, that hadn’t been ranked in 2013, achieved a respectable 18th rank.
08.04.2015
Infographic on the influence of social media on purchase decisions and the role social media interactions play in the customers purchase path.
Mobstac has published an Infographic displaying the role that Social Media are playing in online transactions. For instance, how many consumers have…
18.03.2015
Salesupply, expert in helping companies to sell online cross-border, has published a new Whitepaper offering valuable information on how to sell on Amazon in the US if you are a foreign retailer. We have compiled Infographics with stats and facts about Amazon in general, the US e-commerce market, al
17.03.2015
Consumer perception of data security varies across Europe, Retailers and Social Media score low on trust. Salesupply offers advice on how customer trust can be increased.
The average European is not happy with the way their data is treated by companies they do business with, finds a report issued by
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