26.01.2022
International expansion is the biggest growth opportunity within ecommerce today and in the future. As with many big opportunities, it comes with a great challenge. How do you guarantee the ultimate customer experience internationally? This challenge is the driving force behind the partnership betwe
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13.12.2021
To become truly successful in ecommerce two aspects are absolutely crucial. Turning your customers into loyal returning customers and international expansion to generate enough revenue to keep on growing and improving your business. Unfortunately these two key factors aren't that easy to combine. Re
14.10.2021
When you think of rain ponchos, you probably don't immediately think of designer clothing. Wessel Buis, founder of Rainkiss, often had to travel to Bali for his work. Owing to the climate, a rain poncho can sometimes come in handy there. They are extremely cheap but of very poor quality. When Wessel
21.09.2021
Since 1916 the Finnish shoe brand Karhu has been a definition in the world of running. For decades Karhu - meaning 'bear' in Finnish - dominated the running tracks. In addition to its strong running offering, Karhu also made a name as a lifestyle sneaker brand, selling its sneakers all over the worl
03.09.2021
It's tough to keep your service levels up during peak periods, but it is crucial, especially in ecommerce. Good customer service experiences are vital in retaining customers while bad customer experience will not only scare away the customer but also their network. The following statistics, taken fr
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01.09.2021
Of course, outsourcing your fulfillment goes hand in hand with doubts: 'How do we keep track of our orders and returns?' 'Do I still have control over what happens in the warehouse?' 'Do they use the same method of packaging as we do?' These are all very normal questions. Read how ecommerce fulfillm
27.07.2021
It's only logical that the outsourcing of customer service generates doubts: 'Will my customers receive the same level of service?' 'Will they be helped and be addressed in the same way?' 'Does a service provider know enough about our products?' 'Am I still in control?' All very reasonable questions
19.07.2021
Shoebaloo is a household name for the shoe-loving Netherlands. The brand has been offering designer shoes since the mid 1970s. In addition to the three stores in Amsterdam and the branches in Rotterdam and Maastricht, Shoebaloo also runs the webstore Shoebaloo.nl. Through this webshop, Shoebal
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29.06.2021
It all began with the broken seat heating in his first car. After Teun van Leijsen opened up the seat and repaired it, he was still left wondering: "Why is this kind of heating only found in car seats?" Today, years later, the premium heating cushions and blankets from his company Stoov® are availa
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21.06.2021
Investing in offering excellent customer service means meeting and surpassing customers' expectations. Interacting and engaging with your clients in a friendly and helpful way, shows them how important they are to your business. Ilaria Carboni, Head of Marketing at Oct8ne, describes the 10 main poi
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