17.09.2018
06.02.2018
Customer satisfaction is one of the main cornerstones of Zalando's organisation. Making that extra effort to keep the customer happy is one of the main aspects of customer care. According to Zalando, customer satisfaction is a team effect. Everyone…
04.08.2016
Cross-border trade has developed from being a trend to being a necessity for many sellers if you don’t want to be pushed out of the market. There’s no one-size-fits-all solution; there are many ways to sell into new markets. In our magazine…
07.07.2016
pdsCommerce, an enterprise-level B2C & B2B commerce solution delivered as a Platform-as-a-Service (PaaS) and Salesupply, a global ecommerce services company, have joined forces to enhance their services to global retailers.
As a result of this partnership, pdsCommerce will be able to better serve global retailers. Native to the…
18.03.2016
How do you plan your internationale e-commerce expansion? Which steps are important when localizing your webshops and how to tackle international logistics?
The ‘first mile’ of the customer’s purchase path is all about browsing, comparing and deciding whether or not to buy. It often is a question of trust, influenced by price competitiveness, level of service as well as emotion. For foreign retailers,…
07.03.2016
Conversion rate for payments is the ratio between the number of payment requests and successful payment authorisations. Recent research by Ingenico Payment Services has revealed that 20% of payment requests are not completed.
Transactions can fail for several reasons: Consumer drop-off – could be due to lack of…
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