26.10.2015

The Value of Customer Service in e-commerce

Reputation and success of an online business, or any business as a matter of fact, are primarily based on what your users/customers think.
Today anyone who runs a successful online webshop is paying increasing attention to the information that spread about the site on the web, whether it's a tweet, a validation on Amazon, a status update on Facebook or a blog post that reaches hundreds…

19.10.2015

5 KPI’s that determine success in international online fashion e-commerce

Online fashion is one of the most interesting sectors worldwide. Fascinating pure-players such as ASOS, Zalando and boohoo.com are conquering the world, and large physical retail chains such as Zara, H&M and Mango are relentlessly working to integrate digital into their spectrum of shopping chan

14.10.2015

International E-commerce and the ‘Low Hanging Fruit’ theory

A time and cost efficient approach to invest in the European market
Developing their e-commerce business beyond their national borders has become a necessity for many online retailers, motivated by the need for growth and the increasing pressure from international competitors.

07.10.2015

Why a good return policy is so important in international e-commerce

For many e-commerce sellers, the thought of returns, especially international returns, is a true headache. They cut into profit margins and can cause a lot of logistic and administrative hassle. A well-streamlined policy and logistical execution is needed and it demands creating processes that are t

03.09.2015

A German website as a portal to the DACH region

The German e-commerce market is an interesting one: the market is relatively mature and a history of distance selling has paved the way for buyers to easily adopt online shopping as a purchase channel. An economically stable situation, paired with a year-on-year growth in e-commerce sales of 22.1 pe

04.08.2015

New Whitepaper: Selling online in China in 3 easy steps!

China is at present the world’s second largest economy and the EU’s second largest trading partner behind the US1. China is a major importer of foreign goods, and the purchasing power of the Chinese population is vastly growing. China is a country full of opportunity and promise, especially when

22.07.2015

Dismantling 10 myths on cross-border e-commerce

Selling cross-border for all companies seeking to explore new markets and achieve growth by seizing opportunities abroad. Today, we will ‘de-mystify’ ten common misconceptions about international ecommerce expansion.
Being a market leader in your own country makes a cross border entry easier Entering a new market is like starting…

13.07.2015

Live Chat as conversion accelerator?

Web-shoppers like the ‘human touch’ in customer service
Live Chat can be a very valuable ingredient of a webshop’s customer service strategy- whether you sell in one or multiple countries. The online retail environment is shaped by tech-enabled consumers who make fast-paced decisions based on instant…

03.06.2015

Cross-border e-commerce in Spain: A European business

Spanish online consumers are frequent cross- border buyers, whereas Spanish sites attract relatively few foreign buyers. However, both trade directions have booked over 20 percent year-on-year growth. Most cross-border transactions are taking place inside the EU. This is evident from the latest trim

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