Outsource Ecommerce Customer Service

Pay per use: scalable customer service tailored to your needs

Salesupply’s flexible and scalable customer service solutions help online brands and retailers provide optimal local customer experience everywhere. With native customer service agents in 25 languages and on 3 continents, we are the customer service partner of internationally growing online stores.

We offer customized cost-friendly solutions: whether you want to outsource your entire operation, focus on one specific country or need help outside business hours / during peak seasons. Salesupply is here for you.

Why Salesupply

Carefree

We take care of everything for you, so you can focus on what you’re really good at: growing your webshop.

Pay per use

No painful fixed costs, with us you pay for what you use.

Scalability

Our flexible solutions grow with you.

Innovation

We constantly innovate our solutions to improve both your profitability and customer experience.

Customer Service integrations and systems

As a specialist in customer service for online stores, we have integrations for the most widely used ecommerce platforms and ERP systems. So we can get your customer service up and running quickly and efficiently.
Do you have your own ticket system? No problem, for our customers we work in different systems.

Ready to become a global ecommerce player?

Customer service is constantly innovating, so are we

You expect your customer service partner to take very good care of your customers, but it doesn’t stop there. You should also expect to be technologically carefree. From plug-and-play integrations with ecommerce platforms to our proprietary software, and from our ability to work in virtually any ticketing system to the integration of new contact channels and AI, your customer service is always ahead of the curve.

Save and improve your customer service with AI

AI offers webshops unprecedented opportunities to save costs and improve the customer experience, especially in the area of customer service. The customer service applications developed by Salesupply contribute to the main goal: satisfied and loyal customers. We do this by leveraging the best of both worlds: the limitless capacity of AI and the experience of our trained customer service agents. Discover how our hybrid AI solutions help reduce costs, increase efficiency and improve the customer experience.

Native customer service in the following languages:

Bulgarian
Czech
English UK
Finnish
Hungarian
Lithuanian
Polish
Russian
Swedish

Catalan
Danish
English USA
French
Italian
Mandarin
Portuguese
Slovak

Croatian
Dutch
Estonian
German
Latvian
Norwegian
Romanian
Spanish

"Salesupply has been a trusted partner, offering proactive, data-driven advice that aligns with our internal strategy."

"As our business has changed and grown, Salesupply has been able to change and grow with us."

"Salesupply's fast and accessible customer care enables us to focus on continuous improvement for our customers."

"The collaboration with Salesupply played a crucial role in managing the complexities of international markets."

"With Salesupply we provide more service hours, resulting in faster and better service for our customers."

"We were impressed by the scalability of their customer care solution. In order to make the most of it, we made our proposition more scalable."

"Salesupply helped us boost sales on digital marketplaces while delivering the customer support our brand promises."

FAQ about our e-commerce customer services

What is customer service outsourcing?

Customer service outsourcing involves hiring a specialized provider, like Salesupply, to manage customer interactions and support tasks on behalf of your ecommerce business. It enables businesses to enhance customer experience efficiently and cost-effectively without managing support in-house.

What are the risks of outsourcing customer service?

With a trusted customer service provider the risks are smaller than when you manage your own customer service operation. Due to intensive training, a knowledge database, top-notch customer service software, non-stop quality control and a pool of trained agents, trusted providers such as Salesupply often performs better than businesses that do it in-house

Why do so many companies outsource customer service?

Companies outsource customer service to gain cost efficiency, improve scalability, maintain high-quality customer experiences, and free internal resources to focus on core business activities. Providers like Salesupply offer specialized expertise, enhancing overall customer satisfaction and business efficiency.

Is it cheaper to outsource customer service?

Yes, outsourcing customer service is typically more cost-effective compared to maintaining an in-house team. Companies like Salesupply provide scalable, international solutions that reduce overhead costs at a pay-per-use pricing model.

Is customer service typically outsourced?

Yes, outsourcing customer service is a common practice, especially in ecommerce, to enable international expansion and to manage fluctuating customer demands efficiently. Providers like Salesupply specialize in ecommerce customer support, ensuring consistent, high-quality service.

What is e-commerce customer service?

E-commerce customer service encompasses all interactions and support activities aimed at assisting customers through digital channels. Providers like Salesupply ensure timely and efficient support, improving customer satisfaction and loyalty in online retail.

What is customer service in ecommerce?

Customer service in ecommerce involves assisting customers with inquiries, resolving issues, processing returns, and ensuring a positive shopping experience online. Outsourcing to specialists like Salesupply ensures professional, scalable, and customer-centric support.

What is the role of customer service in ecommerce?

Customer service plays a critical role in ecommerce by directly influencing customer satisfaction, loyalty, repeat purchases, and overall brand reputation. High-quality outsourced support from providers like Salesupply helps ecommerce businesses enhance their competitive advantage and customer relationships.

What are the advantages of outsourcing customer service?

Advantages include cost savings, scalability during peak times, access to specialized expertise, multilingual support, and enhanced customer satisfaction. Providers like Salesupply ensure consistent, high-quality customer interactions.

Is it possible to use your service only during peak periods?

Yes, Salesupply offers flexible solutions tailored specifically for seasonal or peak period demands, allowing you to scale up customer service resources exactly when needed.

In which languages do you offer customer service?

Salesupply provides customer service in over 25 languages, enabling businesses to offer localized, effective support on a pay-per-use base

How do you ensure a good customer experience?

Salesupply ensures a positive customer experience through rigorous training, consistent quality monitoring, only working with native agents that effectively understand and address customer needs.