France holds a significant position both in Europe and globally. They come in third place in Europe, after the United Kingdom and Germany. Apart from an interest in big players like Amazon and Aliexpress, the French consumers have a strong preference for local platforms such as Cdiscount, emphasizing the importance of understanding local market dynamics. Online shopping is favored for its time-saving benefits, with 92% of consumers acknowledging this. The average e-buyer made 54 online purchases annually, translating to one purchase per week
Combined with distinct local preferences, it is advisable to consider fulfillment in France. That’s why Salesupply offers fulfillment centers in Paris and Lyon, ensuring efficient and competitive delivery services. This includes comprehensive support and flexible solutions to manage peak season demand, empowering businesses to thrive in this dynamic market.
As of 2023, France, with its population of approximately 67 million people, continues to exhibit a strong presence in the ecommerce landscape. Around 88% of the French population shops online. The ecommerce sector generated €159.9 billion in revenues in 2023, growing by 10.5% over the previous year (€144.7 billion) (source: Ecommerce Europe).
French online consumers exhibit a preference for local platforms and are increasingly drawn to convenient delivery options and personalized shopping experiences.
In 2023, Salesupply expanded its ecommerce fulfillment operations in France by opening a second center, in response to the increasing international demand for localized fulfillment services. Due to its location, the warehouse is strategically located to serve customers in Switserland and Italy as well. This new facility strengthens Salesupply’s capacity to handle diverse product types and streamline fulfillment processes across the country. Offering next-day delivery options for both home delivery and Pick-Up Drop-Off (PUDO) services, along with cost-effective home delivery within 48 hours, Salesupply ensures swift and competitive delivery services, matching the standards set by local competitors.
The customer clicks the ‘buy’ button and we pick, pack, and ship the order – quickly and accurately – 7 days a week. At Salesupply, we take on the whole process, including receiving, tracking, fulfilling and returning the orders. Our Order Management System (OMS) has plug & play integrations for the most widely used e-commerce platforms, marketplaces, and ERP systems.
At Salesupply you are in control, therefore we have put a lot of effort in providing you with a 24/7 real-time overview of your fulfillment process. With our dashboard application our clients always have the latest insight into the fulfillment process. And in the Fulfillment portal you have access to all (daily/weekly/monthly/yearly) fulfillment reports.
With Salesupply as your fulfillment partner, your customers will never miss out on your products. Through the seamless integration, we will take care of the inventory planning so you never have to worry about overstocks, understocks, losses, and shortages.
When done right, returns don’t have to cost as much as you are currently being charged. In addition, returns can help increase repeat sales and promote positive word of mouth. At Salesupply, we can provide full returns services including: same-day customer refunds, optimized return-to-stock, and product refurbish and repair.
France is a very strong market for Amazon, with the company controlling 22% of the French ecommerce sector, attracting more than 30 million unique visits monthly. At Salesupply, we provide Amazon FbM (Fulfillment by Merchant), enabling you to deliver fast and affordably. By choosing Salesupply FbM, web shops themselves are in full control over the entire handling and shipping process.
Our global ecommerce fulfillment network spans over 20 centers across 3 continents, providing local services worldwide. This infrastructure reduces delivery times and costs, allowing ecommerce companies to offer fast, affordable delivery globally, all managed through a single, integrated platform that keeps you fully informed. With Salesupply, you can compete locally everywhere, benefiting from fast delivery at local rates. Our centralized platform offers one point of contact and one invoice, ensuring streamlined operations. The fulfillment locations in France are part of this extensive network.
Outsourcing fulfillment could benefit many growing ecommerce businesses. Here are some key benchmarks to check if your business is ready to outsource fulfillment to a third party (3pl) such as Salesupply:
Every morning, Salesupply checks the orders from the previous day (the same day for same-day delivery): have all these orders been properly processed and dispatched? If not, we immediately indicate in our feedback to the client why these orders have not been sent, so that they can inform the consumer in time. This way, the client and the consumer are kept informed of the progress at all times and as a result, the fulfillment process has a positive impact on your customer experience.
For Salesupply, the optimal customer experience is one of the spearheads in the cooperation. The fulfillment process is customized as much as possible so that it fits in perfectly with your brand and positioning.
Read this article for an extended answer on the questions above. Would you like to know more about how we handle your orders as a fulfillment provider.
Get in touch.
At Salesupply, we do not only offer fulfillment outsourcing services, but also comprehensive options for outsourcing your returns service. Salesupply’s international returns service allows you to offer a local return address to your customers in 25 countries, including France.
Returns
In 2023, French consumers prioritize free returns as a key factor influencing their loyalty to online retailers. 72% prefer free returns, while over half actively avoid retailers that charge for returns. Speed, convenience, and extended return deadlines are also crucial, valued by 66% and 64% respectively. Additionally, 55% of consumers emphasize sustainability in the returns process, highlighting a growing demand for eco-friendly retail practices. In our return hubs, we can handle testing, refurbishing and even destruction of the returned products in addition to local processing and storage.
Customer Service
In 2023, customer service preferences in France focus on self-service, personalization, and omnichannel support. Customers favor self-service options like knowledge bases and automated AI chatbots for quick responses. Personalization is key, with a demand for empathetic interactions. Omnichannel support across email, phone, live chat, and social media ensures a consistent experience. Messaging apps, particularly WhatsApp and SMS, are popular for their convenience. Additionally, customers value companies that demonstrate social responsibility and prioritize diversity and inclusion.
At Salesupply, we provide exceptional customer support in France from our office in Bois d’Arcy. Our dedicated team offers native customer service in French ensuring clear and effective communication.
