Ecommerce in Spain has rapidly expanded, positioning the country as a major player in the European ecommerce market. As a result, many companies are investing in establishing fulfillment centers in Spain to meet the growing demand for efficient and timely delivery services. It’s a market dominated by Amazon leading to high expectations in terms of service and delivery. Combined with distinct local preferences, it is advisable to consider fulfillment in Spain. That’s why, Salesupply offers fulfillment centers in Madrid and Zaragoza, ensuring efficient and competitive delivery services. This includes comprehensive support and flexible solutions to manage peak season demand, empowering businesses to thrive in this dynamic market.
As of 2023, Spain has a population of approximately 47.5 million people with over 75% of the population shopping online (and still growing). The market is becoming increasingly attractive to online merchants from all over the world due to the continued online growth.
In 2023 Salesupply opened a second ecommerce fulfillment center in Madrid due to growing international demand for fulfillment in Spain closer to the end customer, in addition to their existing location in Zaragoza. This new warehouse can store and ship different types of products, significantly enhancing Salesupply’s fulfillment offerings in Spain. With next-day delivery for both home delivery and PUDO, and affordable home delivery within 48 hours, it is now easier than ever to get products to consumers at the same times and rates as local competitors.
The customer clicks the ‘buy’ button and we pick, pack, and ship the order – quickly and accurately – 7 days a week. At Salesupply, we take on the whole process, including receiving, tracking, fulfilling and returning the orders. Our Order Management System (OMS) has plug & play integrations for the most widely used e-commerce platforms, marketplaces, and ERP systems.
At Salesupply you are in control, therefore we have put a lot of effort in providing you with a 24/7 real-time overview of your fulfillment process. With our dashboard application our clients always have the latest insight into the fulfillment process. And in the Fulfillment portal you have access to all (daily/weekly/monthly/yearly) fulfillment reports.
With Salesupply as your fulfillment partner, your customers will never miss out on your products. Through the seamless integration, we will take care of the inventory planning so you never have to worry about overstocks, understocks, losses, and shortages.
When done right, returns don’t have to cost as much as you are currently being charged. In addition, returns can help increase repeat sales and promote positive word of mouth. At Salesupply, we can provide full returns services including: same-day customer refunds, optimized return-to-stock, and product refurbish and repair.
Spain is a very strong market for Amazon, with the company holding a market share of over 30%. At Salesupply, we provide Amazon FbM (Fulfillment by Merchant), enabling you to deliver fast and affordably. By choosing Salesupply FbM, web shops themselves are in full control over the entire handling and shipping process.
Our global ecommerce fulfillment network spans 20+ centers across 3 continents, providing local services worldwide. This infrastructure reduces delivery times and costs, allowing ecommerce companies to offer fast, affordable delivery globally, all managed through a single, integrated platform that keeps you fully informed. With Salesupply, you can compete locally everywhere, benefiting from fast delivery at local rates. Our centralized platform offers one point of contact and one invoice, ensuring streamlined operations. The fulfillment locations in Spain are part of this extensive network.
Outsourcing fulfillment could benefit many growing ecommerce businesses. Here are some key benchmarks to check if your business is ready to outsource fulfillment to a third party (3pl) such as Salesupply:
Every morning, Salesupply checks the orders from the previous day (the same day for same-day delivery): have all these orders been properly processed and dispatched? If not, we immediately indicate in our feedback to the client why these orders have not been sent, so that they can inform the consumer in time. This way, the client and the consumer are kept informed of the progress at all times and as a result, the fulfillment process has a positive impact on your customer experience.
For Salesupply, the optimal customer experience is one of the spearheads in the cooperation. The fulfillment process is customized as much as possible so that it fits in perfectly with your brand and positioning.
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At Salesupply, we not only offer outsourcing fulfillment services, but also comprehensive options for outsourcing your returns service. Salesupply’s international returns service allows you to offer a local return address to your customers in 25 countries, including Spain.
In our return hubs, we can handle testing, refurbishing and even destruction of the returned products in addition to local processing and storage.
At Salesupply, we provide exceptional customer support in Spain. Our dedicated team offers customer service in Spanish, Catalan, and Portuguese, ensuring clear and effective communication. We are available on workdays during the day and evening, as well as on weekends, to meet your needs. Additionally, we offer flexible solutions for peak seasons, allowing you to outsource only your customer service overflow, ensuring seamless support during high-demand periods.
