Customer service, Fulfillment, Returns
Salesupply offers a quick – and hassle-free set-up for Magento 2 (Adobe Commerce) merchants. Because of the plug & play integration, the automated order fulfillment services and inventory management systems are streamlined. This makes you able to have a remarkable customer experience while reducing costs.
The consumer clicks “buy” and we pack and ship the order – quickly and accurately – 7 days a week. At Salesupply, we handle the entire process, including receiving, tracking, shipping and returning orders. Magento 2 (Adobe Commerce) integrates perfectly with our order management systems.
With Salesupply as your Magento 2 fulfillment partner, your customers never miss out on your products. With seamless integration, we take care of inventory planning so you never have to worry about under or over stock, losses and shortages.
At Salesupply, you’re in control, which is why we offer 24/7 real-time visibility into your fulfillment process. With our dashboard application, our customers always have the latest insight into the fulfillment process. In addition, you have access to all (daily/weekly/monthly/annual) fulfillment reports in the fulfillment portal.
If you do it right, returns don’t have to be a huge cost. Plus, returns can drive repeat sales and positive word-of-mouth. At Salesupply, we can handle the entire returns process, including: same-day refunds, optimized return-to-stock, and product refurbishment and repair.
At Salesupply, we are able to deliver anywhere in the US within 1 to 2 days at an affordable local rate. This is why Salesupply is accredited to offer FbM (Fulfillment by Merchant), allowing customers to sell more favorably through Amazon Prime. With FbM, merchants have full control over the entire fulfillment and shipping process themselves.
Outsourcing fulfillment could benefit many growing ecommerce businesses. Here are some key benchmarks to check if your business is ready to outsource fulfillment to a third party (3pl) such as Salesupply:
For Salesupply, it is crucial that our clients are ‘in control.’ It is only then that the cooperation can be truly successful. This is how:
Every morning, Salesupply checks the orders from the previous day (the same day for same-day delivery): have all these orders been properly processed and dispatched? If not, we immediately indicate in our feedback to the client why these orders have not been sent, so that they can inform the consumer in time. This way, the client and the consumer are kept informed of the progress at all times and as a result, the fulfillment process has a positive impact on your customer experience.
For Salesupply, the optimal customer experience is one of the spearheads in the cooperation. The fulfillment process is customized as much as possible so that it fits in perfectly with your brand and positioning.
