Loyalty is scarce in the volatile fashion industry. Especially for ecommerce brands, customer interaction is the way to build trust and intimacy. To make customer service in the fashion industry even more challenging, the heavily represented younger audience implies that customer interactions need to take place on a rapidly changing variety of channels.
The fashion industry is constantly changing. Trends come and go and not only in the fashion items you're offering. With such a large, young and diverse audience, online fashion stores need to be ahead of the curve when it comes to customer experience and customer service. Fortunately, Salesupply is here for you. By outsourcing your customer service to Salesupply, you can focus on your core business, while your current customers are being turned into satisfied, returning customers.
Learn more about our Fashion customer service solutions
Whether you are a fast fashion brand or more focused on the high-end section, we can deliver the right customer service support catered to your needs. We can support your brand with the following fashion challenges:
With the ever rising aquisition costs it is of the utmost importance to turn new clients into repeat customers. Customer service plays a vital role here. At Salesupply, we know this like no other. With more than 800 trained agents, we offer native customer care in 36 languages in 3 time zones. We offer customer service by phone, (live) chat, email, review handling, social media, and WhatsApp, catering to your customers preferences. Our experienced fashion service agents will make sure the customer service experience is top-notch.
Seasonality, multiple collections and sales peaks: the fashion industry is volatile, with fluctuations in customer service demand as a result. Therefore our fashion customer service is highly scalable. Regardless of the size of your store or your customer service volume, we can offer you a cost-friendly solution. Whether you want to outsource your entire customer service, you are looking for after-hours support during evenings and weekends or for temporary support during peak seasons only, the ecommerce specialized agents of Salesupply are there for you.
Within the fashion industry, returns are often an issue. Consumers use their living room as a fitting room, resulting in returns percentages of over 40%. The problem is often that the customer picks the wrong size. Customer service can help in making the right decision. Our well trained agents know your company and its product features. This way, they can advise on the fitting of the garment so that the customer can decide to size up or down - thereby reducing the mismatches and the number of returns.
Salesupply supports HIRMER in internationalization
Who? Hirmer is a German clothing brand specialized in plus-size men’s wear.
Services: The need for advice from the customers of "HIRMER BIG & TALL" is high. HIRMER operates in a niche: the middle to high-end sector. Experience has shown that this means that customers communicate a lot and frequently as part of their shopping experience. That’s why it is very important that a call center can guarantee a high quality of advice. Salesupply is able to do so. We are now working together in Great Britain, Poland, the Czech Republic and Germany.
Read more about how Salesupply supports HIRMER here.
Tamaris offers local Customer Service for international growth
Who? Tamaris is a footwear, fashion & accessory brand with an online presence in 25 European countries.
Service: Tamaris focuses on providing their customers with a fully localized experience, including payments, logistics and customer service. Customer service is the way to be in direct contact with the customer. This personal experience with the Tamaris brand is important and being able to offer this in the customers local language is vital. This is where Salesupply comes into play. Tamaris works together with Salesupply in German, English, French and Italian. The next step is to launch native customer service in Greece, Poland and the Czech Republic.
Read more about how Salesupply supports Tamaris here.
100% Ecommerce specializedOver 15 years of experience in the fashion industryInternational coverage in 36 languages in 3 time zonesServices include: Peak & seasonal customer service, evenings and weekendsPhone, email, (live) chat, social media, WhatsApp, & moreFast integration with existing interfacesReal-time reporting through a personal dashboardDedicated or shared agents, depending on your volumeThinking about outsourcing your customer service can create doubts. This is absolutely normal. Read how Salesupply ensures that your service is on-brand: your customers won’t even realise that they are dealing with an external service provider.
Customer service has always been important in signalling bottlenecks and issues. Salesupply has developed a methodology for recognising these customer signals and sharing them with the client. All customer events are linked to an (in consultation) pre-defined category. As a client, you gain direct insight into these categories via our real-time dashboard and you will also periodically receive an extensive report. As a result, many of our clients have been able to improve their organisational processes and even their products, all thanks to signals from our agents.
Read this article for an extended answer to the questions above. Would you like to know more about how we handle your orders as a customer service provider? Get in touch.
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