Customer service, Fulfillment, Returns
Poland’s e-commerce market is growing faster than almost anywhere else in Europe. To win Polish customers, you need more than just a translated website — you need authentic customer service in Polish.
With Salesupply’s Polish customer service outsourcing, your brand can offer seamless, native-language support that feels personal, trustworthy, and on-brand.
Our Polish-speaking customer support agents are trained in e-commerce processes and backed by modern tools, ensuring your customers always get fast, helpful, and culturally aligned assistance — by phone, email, chat, or social media.
Every interaction matters. Our native speakers communicate naturally, with empathy and precision. They reflect your brand’s tone — whether formal, friendly, or conversational — so your customers always feel understood.
We specialize in customer service for online retail such as fashion and consumer electronics. Our Polish agents handle orders, returns, and delivery inquiries efficiently, ensuring a smooth experience across every stage of the customer journey.
Scale your support effortlessly during key sales periods like Christmas, Dzień Dziecka (Children’s Day), or Black Friday. Pay only for what you need — no long-term staffing commitments.
Your customers’ data is safe with us. Salesupply complies fully with EU GDPR regulations and follows strict internal security protocols.
Outsourcing to native professionals in Poland allows you to:
Whether you need coverage for one channel, after-hours support, AI support, or full outsourcing of your Polish operation, our modular setup lets you tailor your customer service to your exact needs.
Our Polish-speaking agents represent your brand seamlessly across all touchpoints. We ensure consistent tone, product knowledge, and brand values, whether customers reach out via:
No matter the channel, customers receive quick, accurate, and friendly help — in fluent Polish.
Yes. We train every Polish-speaking agent on your communication guidelines to reflect your tone of voice — whether professional, friendly, or casual. This ensures your Polish customers feel the same brand experience as anywhere else.
Absolutely. Our teams specialize in e-commerce customer service. They handle returns, delivery tracking, refunds, and aftersales with efficiency and empathy — ensuring every customer issue is resolved smoothly.
Yes, scalability is one of our key strengths. We can quickly add trained Polish-speaking agents during peak sales periods, ensuring fast response times and continuous service quality.
Of course. We work directly within your helpdesk or CRM — such as Zendesk, Gorgias, or Freshdesk — and align with your KPIs from day one. You get clear performance reports and full transparency while we handle the daily conversations.
