Customer service, Fulfillment, Returns
Do you want to offer your customers high-quality e-commerce customer service in Russian? Whether you operate in Russia or across the CIS region, our Russian customer service enables your customers to communicate with service employees in their native language, ensuring higher satisfaction.
With our experienced Russian-speaking employees, advanced technology, and flexible availability, we help you deliver customer service that strengthens customer loyalty.
All our customer service representatives are native Russian speakers. They are trained to handle customer inquiries with empathy, clarity, and an understanding of Russian communication styles and customer expectations.
Our employees are specifically trained in e-commerce customer service, from fashion to health & beauty and from home & living to consumer electronics. Each employee is trained to match your brand’s tone of voice.
Our flexible pay-per-use model is suitable for both low and high volumes, for example during expansion into Russia or other CIS markets. You only pay for the interactions that take place.
We comply with European and global data protection standards and ensure that your customers’ data is handled securely, while also adhering to Russian data regulations where applicable.
By outsourcing your Russian-speaking customer service, you:
Whether you want to outsource a single contact channel, provide coverage during evenings or weekends, use AI-supported service, or outsource your entire Russian customer service operation, our flexible solutions can be tailored to your needs.
All customer interactions are handled by native Russian-speaking employees who are fully familiar with your product range, brand, and communication style. This ensures that your customers feel understood and are helped quickly and efficiently via their preferred channel:
Yes, our Russian employees are trained to adapt fully to your brand’s tone and communication style. During onboarding, we work closely with you to define communication guidelines, preferred tones, and brand-specific responses. This guarantees a consistent brand experience for your Russian-speaking customers across all touchpoints.
Absolutely. All our customer service agents are e-commerce specialists and experienced in handling returns, refunds, product-related questions, and shipment tracking. They are familiar with common e-commerce platforms and understand what Russian online shoppers expect, ensuring faster resolutions and higher customer satisfaction.
Yes. We offer flexible and scalable support that adapts to your needs. Our trained employees can be deployed quickly when volumes increase.
Yes, our teams integrate seamlessly with your existing tools such as Zendesk, Gorgias, or Freshdesk. From the start, we align with your KPIs and provide clear performance reports, allowing you to stay in control while we manage daily customer support.
