Interview with Zalando: Care for customers and partners

Customer satisfaction is one of the cornerstones of Zalando’s organization. Going the extra mile to give a customer a good experience is an important part of customer care. According to Zalando, this is something that is accomplished by the whole team. Everyone has to put their best foot forward to provide good service. It makes no difference whether you work in the logistics department or in customer care. However, a customer care agent is close to the customer because they are available to the customer daily through multiple channels. Would you like to know more about Zalando’s customer care strategy and what Zalando Fulfillment Solution entails? Read all about it in our Cross-Border Magazine.