100% comply with 24 hours customer service terms of 380+ marketplaces
E-commerce customer service provider Salesupply, has launched a low-cost customer service solution tailored to marketplace sellers: Marketplace Care 365. The new customer service solution guarantees marketplace sellers they will always react within the required timeframe set by leading marketplaces.
Strict marketplace SLAs and rising labor cost
E-commerce marketplaces such as Amazon, eBay, CDiscount, Kaufland, Allegro, Bol and Pigu, demand high-quality customer support, 24/7 availability, and multilingual coverage. A tough demand for marketplace sellers, especially with the rising labor cost and staffing complexities within customer service.
The new Marketplace Care 365 solution solves these challenges by offering flexible, high-quality, and cost-effective support in 25+ languages for over 380 popular marketplaces worldwide.
100% SLA in marketplace customer service
Salesupply’s marketplace-first customer service solution is designed to help sellers:
✔ Guarantee a 100% SLA: We currently serve more than 380+ marketplace channels with 100% SLA.
✔ Available all year round: Christmas, New Years Eve – our marketplace customer service agents are available.
✔ Reduce customer service cost: Replace fixed cost for variable and reduce the cost per event.
✔ Additional: Get A-Z claims withdrawn. Most sellers have experienced the hassle of erroneous A-Z claims. Our native agents can approach your clients to have them withdraw the claims natively in 25 languages.
“Marketplaces demand 24/7, high-quality customer support, and many sellers are forced to handle customer care with an understaffed team, incapable of adapting to seasonal fluctuations or to react during national holidays. Salesupply MarketplaceCare 365 gives sellers the assurance to comply with strict marketplace requirements whilst providing them with the flexibility they need to grow without overspending,” says Hans Siebum, Managing Director at Salesupply.
Salesupply’s new marketplace customer service solution is available immediately.
